Frequently asked questions
Are your products handmade?
Yes. All of our leather goods are handmade using genuine leather. Each piece is individually crafted, tooled, and finished by hand.
What is the return policy?
Custom orders are final sale. Ready-to-ship items may be eligible for return or exchange if unused and in original condition. Please contact us within [insert number] days of delivery.
How do I contact you?
You can reach us through the contact form on our website or by email. We’re happy to answer any questions before you place your order.
Will my item look exactly like the photos?
Each item is handmade, so slight variations in color, tooling, and leather grain are normal and expected. These variations are part of the handcrafted nature of our products.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Do you offer custom orders?
Yes, custom orders are available depending on current workload. Custom work allows you to choose design details, tooling, and finishes. Please contact us before placing a custom order so we can discuss your request.
Do you require payment before starting a custom order?
Yes. Custom orders require payment before work begins. This secures your order and place in our production schedule.
Can I make changes to my custom order?
All custom details must be finalized before work begins. Once production has started, changes may not be possible.
How long do custom orders take?
Turnaround time varies based on the item and order volume. Estimated timelines will be provided before your order is finalized. Production begins once payment is received.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
